Société Générale group Corporate Social Responsibility

Priorities in 2011

Highlights in 2010

• Through its partnership with Norauto and Carglass, Sogessur encourages its policyholders to have their windscreens repaired rather than replaced thereby reducing the related environmental impact.
• After the Xynthia storm that swept through several regional departments in western France, damage insurance subsidiary, Sogessur, took exceptional measures in order to settle holder claims as quickly as possible (telephone service, extension of deadlines for filing claims, payment of certain expenses, onsite presence of several employees, etc.).

• Sogecap France has launched a range of SRI investment funds which have been available on its main life insurance policies since November 15, 2010 (Séquoia, Tercap, Ebène, guaranteed investment contracts, etc.).
• In Morocco, La Marocaine Vie and INMMA* are pioneers in their field having joined forces to launch the first micro-insurance contract in April 2010. Called the “Contrat ADE Micro-assurance”, it not only ensures the repayment of any capital due in the event of death or permanent disability, but also covers the risks linked to physical injuries. Initially limited to these two types of risk, the contract may be extended to cover other types of claims.
  * INMAA (Institution Marocaine d'Appui à la Micro-Entreprise)
  Founded in 1999, the institution has a commercial network of 31 branches in 9 regions: Gharb, Chaouia, Abda, Doukkala, Chiadma, Tadla, Sraghna, Dades and Deraâ. The network primarily caters to women customers (over 60%) in 400 douars. At the end of 2009, INMAA had 100 employees, 28,100 beneficiaries and global assets under management of over MAD 24 million.

• Sogessur is proactively committed to protecting the environment, notably by:
  • stepping up the digitisation of customer files (digitisation now extended to “contracts”),
  • encouraging the use of recycled paper within the company (today 80% of office paper purchased is recycled paper),
  • promoting car-sharing via the Sogessur intranet.
• Sogessur also played an active part in Societe Generale’s Sustainable Development Week in 2010 with its “one theme, one day” programme. Based around a new theme every day, staff were encouraged to take concrete actions (print less, buy sustainable, etc.), with the commitment of each individual rewarded with a diploma.

• Sogecap regularly organises information campaigns and initiatives aimed at reducing consumption when it comes to paper, water, transport, and energy. In fact, its campaign launched in the first six months of 2010 aimed at encouraging the use of recycled paper within the company meant that, as of the second half of the year, 90% of office paper purchased was recycled paper.
• It also continues to focus on the dematerialisation of customer documents and on ways in which to optimise paper flows. One example of good practice is the optimisation and conversion of paper formats into electronic formats by its Czech subsidiary, Komercni Pojistovna, which meant that the entity was able to reduce its paper consumption by 11,000 sheets in 2010. Sogecap France for its part has reduced the frequency of the paper statements it sends out to customers from every three months to every four months.

• Sogessur uses AP AIPS* for the digitisation of its customer documents. Moreover, reinforcing and extending the scope of its partnership was one of Sogessur’s social priorities in 2010. Today, part of the company’s disabled team is in the process of being recruited full-time by the group.
• For its call centre platforms, recruitment targets have been broadened to bring greater diversity in terms of age and skills.
• Sogessur remains as committed as ever to its different solidarity initiatives, mobilising its teams in support of various humanitarian causes:
  • During the earthquake that devastated Haiti in January 2010, Sogessur rallied its troops to collect funds (organisation of a cake sale, stands, etc.), with the Group doubling the donations made.
  • In 2010, 20 female Sogessur employees took to the starting blocks in the charity race, “La Parisienne” against breast cancer.

• Czech subsidiary, Komercni Pojistovna, spends an average of € 4,000 each year on the purchase of office supplies made by the disabled.
• Both in France and overseas, Sogecap’s subsidiaries also contributed to the success of Societe Generale’s Citizen Commitment Week in June 2010:
  • In France, Sogecap organised a lottery to collect funds for French association, Secours Populaire, and 40 “Sogecapiens” took part in the Special Olympics relay race co-organised by Societe Generale and Talents & Partage on the esplanade at La Defense.
  • In Morocco, Romania, Egypt and Bulgaria, the group’s subsidiaries joined forces with Societe Generale’s banking subsidiaries in collecting funds and organising various other charity initiatives (funds collected for the El Jadida orphanage in Morocco, day at the Dar Bouazza beach club for approximately one hundred underprivileged children, renovation of the premises of the El Jadida orphanage, day outing for the children from the Fayoum orphanage in Egypt, paper collection for an association which works to improve the living conditions of rag-and-bone women and children in Cairo, etc.).

• As a member of the French Federation of Insurance Companies (FFSA) and the French Insurance Association (AFA), Sogecap subscribes to and complies with the AFA’s Sustainable Development Charter for French insurance companies¹. Its Finance Department regularly takes part in the association’s working group on SRI.
• Sogecap is in the process of reviewing the integration of environmental, social and governance criteria in asset management.